Terms & Conditions

Welcome to The Orange Skincare

These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions.

If you do not agree with any provision of these Terms, please discontinue use of the website immediately.

1. INTRODUCTION

This Terms and Conditions document ("Terms") constitutes an electronic record in accordance with the provisions of the Information Technology Act, 2000, the rules framed thereunder, and other applicable laws governing electronic records and electronic commerce in India. It is published in compliance with applicable legal requirements, including the Consumer Protection (E-Commerce) Rules, 2020, which require e-commerce entities to make available their terms of use, privacy practices, and other relevant policies for users accessing their online platforms.

As an electronic record generated and maintained through a computer system, this document does not require any physical or digital signature to be legally valid.

These Terms govern your access to and use of The Orange Skincare website, including any mobile version, web application, or other digital platform operated by The Orange Skincare (collectively referred to as the "Website"). These Terms also apply to the purchase of products and the use of services offered through the Website.

Throughout these Terms, the expressions "The Orange Skincare," "Company," "we," "our," and "us" refer to The Orange Skincare, while "you," "your," or "user" refers to any individual or entity accessing, browsing, registering on, or purchasing products through the Website.

By accessing, browsing, creating an account, or placing an order on the Website, you acknowledge that you have carefully read, understood, and agreed to be legally bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies or guidelines published on the Website. If you do not agree with these Terms, you should discontinue use of the Website immediately.

2. ELIGIBILITY TO USE THE WEBSITE

The Website is intended for individuals who are legally capable of entering into binding contracts under the Indian Contract Act, 1872, or any other applicable law.

If you are below the age of eighteen (18) years, you may access or use the Website only under the supervision and consent of your parent or lawful guardian, who shall be responsible for all activities carried out through your use of the Website.

Where the Website is accessed on behalf of a company, partnership, limited liability partnership, trust, association, or any other legal entity, the individual accessing or using the Website represents and warrants that they possess the necessary authority to bind such entity to these Terms and to conduct transactions on its behalf.

The Orange Skincare reserves the right to request proof of identity, age, or authorization whenever reasonably required and may refuse or restrict access where eligibility requirements are not satisfied.

3. MODIFICATIONS TO THESE TERMS

The Orange Skincare may revise, update, or modify these Terms from time to time to reflect changes in applicable laws, business operations, technology, products, or services.

Any revised version will be published on this Website together with the updated "Effective Date." Unless otherwise specified, revised Terms shall become effective immediately upon publication.

Your continued access to or use of the Website following the publication of updated Terms constitutes your acceptance of those revised Terms.

For this reason, we encourage users to review these Terms periodically before accessing the Website or placing an order.

If you do not agree with any revised Terms, your sole remedy is to discontinue using the Website.

4. LAWFUL USE OF THE WEBSITE

You agree to access and use the Website only for lawful, personal, and legitimate purposes.

You are responsible for ensuring that your use of the Website complies with all applicable laws, regulations, governmental requirements, and industry standards in the jurisdiction from which you access the Website.

You shall not use the Website in any manner that could interfere with its normal operation, compromise its security, infringe the rights of others, or violate any applicable law.

5. ACCOUNT SUSPENSION AND TERMINATION

The Orange Skincare is committed to maintaining a safe, secure, and trustworthy online environment for all users.

Accordingly, we reserve the right, at our sole discretion and without prior notice where permitted by law, to suspend, restrict, or permanently terminate access to the Website or deactivate any user account where we reasonably believe that the user has:

5.1 violated these Terms or any other policy published on the Website;

5.2 engaged in fraudulent, deceptive, or unlawful conduct;

5.3 misused promotional offers, discounts, or loyalty programs;

5.4 provided false, misleading, or inaccurate information;

5.5 attempted unauthorized access to the Website or its systems;

5.6 disrupted the operation or security of the Website;

5.7 infringed the intellectual property or other legal rights of The Orange Skincare or any third party; or

5.8 otherwise acted in a manner that may cause harm to the Company, its customers, or its business operations.

Suspension or termination of an account shall not affect any rights, remedies, obligations, or liabilities that have accrued prior to such suspension or termination.

6. About The Orange Skincare

The Orange Skincare is an ethical skincare company dedicated to creating safe, effective, cruelty-free skincare products formulated with transparency, scientifically supported ingredients, and environmentally responsible practices.

Our mission is to empower customers through honest skincare education while delivering high-quality products suitable for different skin types.

7. Eligibility

You may use this website only if you:

7.1 are at least 18 years of age, or

7.2 are using the website under the supervision of a parent or legal guardian,

7.3 have the legal capacity to enter into binding agreements under applicable law.

By accessing our website, you confirm that you satisfy these eligibility requirements.

8. Acceptance of Terms

By accessing our website, browsing products, creating an account, or purchasing any product, you agree to comply with these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this website.

These policies collectively form the agreement between you and The Orange Skincare.

9. Account Registration

Some website features require account registration.

When creating an account, you agree to:

9.1 provide accurate information;

9.2 maintain updated contact details;

9.3 keep your password confidential;

9.4 immediately notify us of unauthorized account access.

You remain responsible for all activities performed using your account.

The Orange Skincare reserves the right to suspend or terminate accounts suspected of fraud, misuse, or unauthorized activity.

10. Website Use

You agree to use our website only for lawful purposes.

You shall not:

10.1 violate applicable laws;

10.2 upload malicious software;

10.3 attempt unauthorized access to our systems;

10.4 interfere with website functionality;

10.5 submit false information;

10.6 impersonate another individual;

10.7 misuse customer reviews;

10.8 use automated software for unauthorized scraping or data extraction;

10.9 reproduce website content without permission.

Any misuse may result in suspension of access and legal action where appropriate.

11. Product Information

We strive to provide accurate descriptions, ingredient lists, usage instructions, and product images.

However:

11.1 product packaging may occasionally change;

11.2 colours may appear differently depending on device screens;

11.3 minor formulation updates may occur without changing the product's intended function.

Customers should always review the product packaging received before use.

12. Ingredient Transparency

Ingredient transparency is one of our core values.

Each product page includes:

12.1 complete ingredient lists;

12.2 intended skin type;

12.3 recommended usage;

12.4 precautions;

12.5 storage instructions;

12.6 expiry information where applicable.

We encourage customers to understand ingredients before purchasing.

13. Patch Test Recommendation

Although our formulations are developed with care, every individual's skin is unique.

Customers are strongly encouraged to perform a patch test before using any product for the first time.

Discontinue use immediately if irritation, redness, burning, or allergic reactions occur and consult a qualified healthcare professional.

14. Medical Disclaimer

Information provided on this website is intended solely for educational and informational purposes.

Our products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.

Content published on this website should not replace professional medical advice.

Customers experiencing persistent skin conditions should consult a qualified dermatologist.

15. Product Availability

Product availability may vary based on inventory.

We reserve the right to:

15.1 discontinue products;

15.2 modify formulations;

15.3 update packaging;

15.4 limit purchase quantities;

15.5 refuse unusually large or suspicious orders.

16. Pricing

All prices displayed are inclusive of applicable taxes unless stated otherwise.

Shipping charges, promotional discounts, and applicable fees will be displayed during checkout.

We reserve the right to revise prices without prior notice.

Pricing errors may occasionally occur.

If an incorrect price is displayed, we may cancel the order and notify you before processing payment.

17. Orders

Submission of an order represents an offer to purchase.

Order confirmation by email acknowledges receipt of your order but does not guarantee acceptance.

The Orange Skincare reserves the right to decline or cancel orders due to:

17.1 inventory shortages;

17.2 suspected fraud;

17.3 payment verification failure;

17.4 pricing errors;

17.5 incorrect customer information;

17.6 regulatory restrictions.

Any cancelled prepaid order will be refunded using the original payment method.

18. Payments

We accept payment through authorized payment gateways, including:

18.1 Credit Cards

18.2 Debit Cards

18.3 UPI

18.4 Net Banking

18.5 Digital Wallets

The payment methods available to you are displayed at checkout before you complete your order. We may introduce additional payment methods, including Cash on Delivery, from time to time.

Payment processing is handled through secure third-party providers.

The Orange Skincare does not store complete payment card information on its servers.

19. Shipping

Shipping is governed by our Shipping Policy, which forms part of these Terms. Delivery timelines displayed on the Website are estimates and may vary due to courier delays, weather, public holidays, natural events, remote service locations, or government restrictions. Orders containing multiple products may be shipped separately. Tracking information is shared once a shipment is handed to the courier partner.

20. Customer Responsibilities

Customers agree to:

20.1 provide accurate shipping information;

20.2 receive deliveries personally or through an authorized representative;

20.3 inspect products upon delivery;

20.4 report damaged or incorrect products promptly.

Failure to provide accurate delivery details may result in additional shipping charges.

21. Intellectual Property

All content on this website, including but not limited to:

21.1 logo

21.2 brand name

21.3 product names

21.4 product descriptions

21.5 graphics

21.6 icons

21.7 website layout

21.8 packaging designs

21.9 educational articles

21.10 videos

21.11 photographs

21.12 illustrations

is owned by or licensed to The Orange Skincare and protected under applicable intellectual property laws.

No material may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

22. User Reviews

Customers may voluntarily submit reviews.

By posting reviews, photographs, or testimonials, you confirm that:

22.1 the content is truthful;

22.2 you own or have permission to share it;

22.3 it does not violate another person's rights.

You grant The Orange Skincare a non-exclusive, royalty-free licence to display such content for marketing, educational, or promotional purposes, subject to applicable privacy commitments.

We reserve the right to moderate or remove content that is unlawful, offensive, misleading, or irrelevant.

23. Third-Party Links

Our website may contain links to third-party websites for customer convenience.

The Orange Skincare does not control or endorse the content, products, or services available through third-party websites and is not responsible for any loss or damage arising from their use.

24. Website Security

Users shall not attempt to:

24.1 access restricted areas;

24.2 interfere with website security;

24.3 introduce malware or harmful code;

24.4 overload servers;

24.5 engage in phishing or fraudulent activity.

Any attempt to compromise website security may result in suspension of access and legal action.

25. Returns, Refunds and Replacements

At The Orange Skincare, customer satisfaction is important to us. If you experience an issue with your order, we encourage you to contact our Customer Support team promptly so that we can assist you.

25.1 Eligible Returns

A return or replacement request may be considered if:

25.1.1 the wrong product was delivered;

25.1.2 the product has a manufacturing defect;

25.1.3 the product is expired upon delivery;

25.1.4 the package is tampered with before acceptance.

Customers must notify us within 48 hours of receiving the order and provide:

25.1.5 order number;

25.1.6 photographs or videos clearly showing the issue;

25.1.7 a brief description of the concern.

Failure to report the issue within the prescribed period may affect eligibility for a return or replacement.

25.2 Non-Returnable Products

For hygiene and safety reasons, we generally do not accept returns for:

25.2.1 opened skincare products;

25.2.2 used products;

25.2.3 products damaged due to improper handling or storage after delivery;

25.2.4 products purchased through unauthorized sellers;

25.2.5 gift cards, promotional items, or complimentary samples.

25.3 Refunds

Once a return is received and inspected at our fulfilment facility, we will notify you of the approval or rejection of the refund. If approved, the refund is processed to the original method of payment within 5 to 7 business days. Bank and card-network processing times vary and are outside our control. Shipping charges are refundable only where the return arises from an error on our part.

25.4 Replacement

Where appropriate, we may offer a replacement product instead of a refund. Replacement requests are subject to product availability.

26. Grievance Redressal

The Orange Skincare is committed to resolving customer concerns fairly and promptly.

Customers may submit complaints relating to products, orders, website use, or these Terms through the contact channels provided above.

Complaints may relate to products, orders, delivery, refunds, website use, or the processing of personal data.

27. Cancellation Policy

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been packed for shipment or handed over to the delivery partner, cancellation may no longer be possible.

The Orange Skincare reserves the right to cancel any order due to:

27.1 pricing or technical errors;

27.2 product unavailability;

27.3 payment verification failure;

27.4 suspected fraudulent activity;

27.5 violation of these Terms;

27.6 legal or regulatory requirements.

Where payment has already been received for a cancelled order, an appropriate refund will be initiated.

28. Promotional Offers and Discount Codes

From time to time, The Orange Skincare may offer promotional campaigns, discounts, loyalty rewards, or coupon codes.

Unless otherwise stated:

28.1 promotional offers cannot be exchanged for cash;

28.2 only one promotional code may be applied per eligible transaction;

28.3 offers may be subject to minimum purchase requirements;

28.4 promotional discounts cannot be combined unless specifically permitted;

28.5 misuse of promotional offers may result in cancellation of orders or suspension of promotional privileges.

The Orange Skincare reserves the right to modify or withdraw promotional offers at any time.

29. Subscription Services (Future Feature)

If subscription-based purchasing is introduced, customers will be informed of the applicable billing cycle, renewal terms, pricing, and cancellation process before enrollment.

Subscription services may be modified or discontinued with reasonable notice.

30. Customer Reviews and User Content

Customers may voluntarily submit:

30.1 reviews;

30.2 ratings;

30.3 photographs;

30.4 testimonials;

30.5 questions;

30.6 comments.

By submitting content, you represent that:

30.7 you own or have permission to share the content;

30.8 the information is accurate to the best of your knowledge;

30.9 the content does not violate the rights of any third party.

You grant The Orange Skincare a non-exclusive, worldwide, royalty-free license to display, reproduce, publish, or adapt such content for customer service, educational, or promotional purposes, subject to applicable privacy commitments.

We reserve the right to remove content that is misleading, unlawful, offensive, defamatory, discriminatory, or otherwise inappropriate.

31. Intellectual Property Rights

All intellectual property displayed on this website, including but not limited to:

31.1 trademarks;

31.2 logos;

31.3 product names;

31.4 product packaging;

31.5 graphics;

31.6 photographs;

31.7 illustrations;

31.8 website design;

31.9 software;

31.10 articles;

31.11 educational materials;

31.12 videos;

31.13 icons;

31.14 downloadable content;

31.15 advertising material;

is owned by or licensed to The Orange Skincare and is protected under applicable intellectual property laws.

No part of this website may be copied, reproduced, distributed, modified, republished, transmitted, or commercially exploited without our prior written permission.

32. Copyright Policy

The Orange Skincare respects intellectual property rights.

If you believe any material available on our website infringes your copyright, please contact us with:

32.1 your contact details;

32.2 identification of the copyrighted work;

32.3 location of the allegedly infringing material;

32.4 a statement supporting your claim.

We will review legitimate notices and take appropriate action where required.

33. Acceptable Use Policy

Users agree not to:

33.1 engage in unlawful activities;

33.2 upload malicious software;

33.3 interfere with website functionality;

33.4 attempt unauthorized access;

33.5 create fake accounts;

33.6 submit misleading reviews;

33.7 impersonate another individual;

33.8 collect customer information without authorization;

33.9 use automated systems to scrape website content;

33.10 disrupt website security.

Violation of this policy may result in suspension or termination of website access.

34. Third-Party Links

Our website may include links to external websites operated by third parties.

Such links are provided solely for convenience.

The Orange Skincare does not control, endorse, or assume responsibility for the content, privacy practices, or services offered by third-party websites.

Users access third-party websites at their own discretion.

35. Privacy and Data Protection

Your privacy is important to us.

Information collected through our website is processed in accordance with our Privacy Policy.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Customers are responsible for maintaining the confidentiality of their account credentials.

Personal data is processed in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. Our Privacy Policy sets out what we collect, why, how long we retain it, and the rights available to you.

36. Electronic Communications

By accessing our website or communicating with us electronically, you consent to receive communications from The Orange Skincare through:

36.1 email;

36.2 SMS;

36.3 WhatsApp;

36.4 website notifications;

36.5 customer support platforms;

36.6 other electronic means permitted by applicable law.

Electronic communications shall satisfy any legal requirement that such communications be in writing.

37. Disclaimer of Warranties

The website and its contents are provided on an "as available" and "as is" basis.

While we make reasonable efforts to maintain accurate information and uninterrupted access, we do not guarantee that:

37.1 the website will always be available;

37.2 the website will be error-free;

37.3 all information will always remain current;

37.4 the website will be free from viruses or technical interruptions.

To the extent permitted by applicable law, all implied warranties are excluded.

38. Limitation of Liability

To the maximum extent permitted by applicable law, The Orange Skincare, its directors, employees, affiliates, distributors, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to:

38.1 use of the website;

38.2 inability to access the website;

38.3 reliance on website information;

38.4 product misuse;

38.5 allergic reactions resulting from failure to follow product instructions;

38.6 unauthorized access to user accounts;

38.7 third-party service interruptions.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

39. Indemnification

You agree to indemnify, defend, and hold harmless The Orange Skincare and its officers, employees, affiliates, licensors, distributors, and representatives from any claims, losses, liabilities, damages, costs, or expenses arising from:

39.1 violation of these Terms;

39.2 misuse of the website;

39.3 infringement of another person's rights;

39.4 unlawful conduct;

39.5 breach of applicable laws.

40. Force Majeure

The Orange Skincare shall not be responsible for delays or failures in performance resulting from events beyond its reasonable control, including:

40.1 natural disasters;

40.2 floods;

40.3 fires;

40.4 epidemics or pandemics;

40.5 strikes;

40.6 governmental actions;

40.7 transportation disruptions;

40.8 cyberattacks;

40.9 power failures;

40.10 internet outages;

40.11 war or civil disturbances.

Performance shall resume as soon as reasonably practicable after the event ends.

41. Suspension and Termination

We reserve the right to suspend, restrict, or terminate access to the website without prior notice if a user:

41.1 violates these Terms;

41.2 engages in fraudulent activities;

41.3 compromises website security;

41.4 abuses customer support;

41.5 infringes intellectual property rights;

41.6 uses the website unlawfully.

Termination shall not affect any rights or obligations accrued before termination.

42. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

43. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the use of our website, the parties shall first attempt to resolve the matter through good-faith discussions.

If the dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.

44. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

45. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and The Orange Skincare regarding your use of the website.

46. Amendments to These Terms

The Orange Skincare may revise these Terms from time to time to reflect changes in our business, legal obligations, or website functionality.

Updated Terms will become effective upon publication on the website unless otherwise stated.

Continued use of the website after such updates constitutes acceptance of the revised Terms.

47. Contact Information

Please refer to our Contact Us page.