Frequently Asked Questions
Answers to common questions about our products, how to use them, and ordering with us.
About our products
Yes — all nine of our products are labelled suitable for all skin types. If you're using the Collagen Boost Night Serum (with Retinol), we recommend a patch test first, especially if you have sensitive skin.
Our products are manufactured by DERMAT INDIA, Gurugram, Haryana, and marketed by Rudra Enterprises. Country of origin: India.
Yes. Fragrance is included in the ingredient list of every product — you'll find it listed on each product page under Ingredients.
Shelf life varies by product and is being confirmed. In the meantime, the manufacturing and expiry dates are printed on your pack — please check there for the exact date.
Using the products
Cleanse → serum → moisturiser → sunscreen (AM). At night, apply your serum (e.g. Collagen Boost Night Serum) followed by a moisturiser. Always finish your morning routine with sunscreen.
Yes — use the Brightening Vit-C Serum in the morning and the Collagen Boost Night Serum at night. Both packs mandate daytime SPF, so don't skip your sunscreen.
Yes, this is mandatory — the packaging states that sunscreen must be applied during the day while using the Collagen Boost Night Serum.
About 2–3 finger lengths, applied 15–20 minutes before sun exposure and reapplied every 2–3 hours, per the packaging instructions.
Orders & delivery
Orders are dispatched within 0 to 72 hours of successful payment — orders placed after 5:00 PM IST are processed the next working day, and we dispatch Monday to Saturday (not Sundays or public holidays). From dispatch, delivery typically takes 1 to 4 business days in Tier 1 cities, 3 to 6 business days in Tier 2 cities, and 4 to 7+ business days in Tier 3 cities and remote areas. See our Shipping Policy (/shipping-policy) for full details.
Shipping is free on all orders, with no minimum order value and no additional delivery or handling charges as of now. See our Shipping Policy for full details.
Yes — we currently ship within India only and don't offer international shipping. See our Shipping Policy (/shipping-policy) for details.
Tracking details are shared once your order is handed to the courier partner. If your order has multiple items, they may be shipped separately and arrive at different times. See our Shipping Policy (/shipping-policy#tracking) for more, or contact us at info@theorangeskincare.com.
Can't find your answer? Email us at info@theorangeskincare.com.