Terms & Conditions
Welcome to The Orange Skincare
These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions.
If you do not agree with any provision of these Terms, please discontinue use of the website immediately.
1. INTRODUCTION
This Terms and Conditions document ("Terms") constitutes an electronic record in accordance with the provisions of the Information Technology Act, 2000, the rules framed thereunder, and other applicable laws governing electronic records and electronic commerce in India. It is published in compliance with applicable legal requirements, including the Consumer Protection (E-Commerce) Rules, 2020, which require e-commerce entities to make available their terms of use, privacy practices, and other relevant policies for users accessing their online platforms.
As an electronic record generated and maintained through a computer system, this document does not require any physical or digital signature to be legally valid.
These Terms govern your access to and use of The Orange Skincare website, including any mobile version, web application, or other digital platform operated by The Orange Skincare (collectively referred to as the "Website"). These Terms also apply to the purchase of products and the use of services offered through the Website.
Throughout these Terms, the expressions "The Orange Skincare," "Company," "we," "our," and "us" refer to The Orange Skincare, while "you," "your," or "user" refers to any individual or entity accessing, browsing, registering on, or purchasing products through the Website.
By accessing, browsing, creating an account, or placing an order on the Website, you acknowledge that you have carefully read, understood, and agreed to be legally bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies or guidelines published on the Website. If you do not agree with these Terms, you should discontinue use of the Website immediately.
2. ELIGIBILITY TO USE THE WEBSITE
The Website is intended for individuals who are legally capable of entering into binding contracts under the Indian Contract Act, 1872, or any other applicable law.
If you are below the age of eighteen (18) years, you may access or use the Website only under the supervision and consent of your parent or lawful guardian, who shall be responsible for all activities carried out through your use of the Website.
Where the Website is accessed on behalf of a company, partnership, limited liability partnership, trust, association, or any other legal entity, the individual accessing or using the Website represents and warrants that they possess the necessary authority to bind such entity to these Terms and to conduct transactions on its behalf.
The Orange Skincare reserves the right to request proof of identity, age, or authorization whenever reasonably required and may refuse or restrict access where eligibility requirements are not satisfied.
3. MODIFICATIONS TO THESE TERMS
The Orange Skincare may revise, update, or modify these Terms from time to time to reflect changes in applicable laws, business operations, technology, products, or services.
Any revised version will be published on this Website together with the updated "Effective Date." Unless otherwise specified, revised Terms shall become effective immediately upon publication.
Your continued access to or use of the Website following the publication of updated Terms constitutes your acceptance of those revised Terms.
For this reason, we encourage users to review these Terms periodically before accessing the Website or placing an order.
If you do not agree with any revised Terms, your sole remedy is to discontinue using the Website.
4. LAWFUL USE OF THE WEBSITE
You agree to access and use the Website only for lawful, personal, and legitimate purposes.
You are responsible for ensuring that your use of the Website complies with all applicable laws, regulations, governmental requirements, and industry standards in the jurisdiction from which you access the Website.
You shall not use the Website in any manner that could interfere with its normal operation, compromise its security, infringe the rights of others, or violate any applicable law.
5. ACCOUNT SUSPENSION AND TERMINATION
The Orange Skincare is committed to maintaining a safe, secure, and trustworthy online environment for all users.
Accordingly, we reserve the right, at our sole discretion and without prior notice where permitted by law, to suspend, restrict, or permanently terminate access to the Website or deactivate any user account where we reasonably believe that the user has:
5.1 Violated these Terms or any other policy published on the Website
5.2 Engaged in fraudulent, deceptive, or unlawful conduct
5.3 Misused promotional offers, discounts, or loyalty programs
5.4 Provided false, misleading, or inaccurate information
5.5 Attempted unauthorized access to the Website or its systems
5.6 Disrupted the operation or security of the Website
5.7 Infringed the intellectual property or other legal rights of The Orange Skincare or any third party
5.8 Otherwise acted in a manner that may cause harm to the Company, its customers, or its business operations.
Suspension or termination of an account shall not affect any rights, remedies, obligations, or liabilities that have accrued prior to such suspension or termination.
6. About The Orange Skincare
The Orange Skincare is an ethical skincare company dedicated to creating safe, effective, cruelty-free skincare products formulated with transparency, scientifically supported ingredients, and environmentally responsible practices.
Our mission is to empower customers through honest skincare education while delivering high-quality products suitable for different skin types.
7. Eligibility
You may use this website only if you:
7.1 Are at least 18 years of age, or
7.2 Are using the website under the supervision of a parent or legal guardian,
7.3 Have the legal capacity to enter into binding agreements under applicable law.
By accessing our website, you confirm that you satisfy these eligibility requirements.
8. Acceptance of Terms
By accessing our website, browsing products, creating an account, or purchasing any product, you agree to comply with these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this website.
These policies collectively form the agreement between you and The Orange Skincare.
9. Account Registration
Some website features require account registration.
When creating an account, you agree to:
9.1 Provide accurate information
9.2 Maintain updated contact details
9.3 Keep your password confidential
9.4 Immediately notify us of unauthorized account access.
You remain responsible for all activities performed using your account.
The Orange Skincare reserves the right to suspend or terminate accounts suspected of fraud, misuse, or unauthorized activity.
10. Website Use
You agree to use our website only for lawful purposes.
You shall not:
10.1 Violate applicable laws
10.2 Upload malicious software
10.3 Attempt unauthorized access to our systems
10.4 Interfere with website functionality
10.5 Submit false information
10.6 Impersonate another individual
10.7 Misuse customer reviews
10.8 Use automated software for unauthorized scraping or data extraction
10.9 Reproduce website content without permission.
Any misuse may result in suspension of access and legal action where appropriate.
11. Product Information
We strive to provide accurate descriptions, ingredient lists, usage instructions, and product images.
However:
11.1 Product packaging may occasionally change
11.2 Colours may appear differently depending on device screens
11.3 Minor formulation updates may occur without changing the product's intended function.
Customers should always review the product packaging received before use.
12. Ingredient Transparency
Ingredient transparency is one of our core values.
Each product page includes:
12.1 Complete ingredient lists
12.2 Intended skin type
12.3 Recommended usage
12.4 Precautions
12.5 Storage instructions
12.6 Expiry information where applicable.
We encourage customers to understand ingredients before purchasing.
13. Patch Test Recommendation
Although our formulations are developed with care, every individual's skin is unique.
Customers are strongly encouraged to perform a patch test before using any product for the first time.
Discontinue use immediately if irritation, redness, burning, or allergic reactions occur and consult a qualified healthcare professional.
14. Medical Disclaimer
Information provided on this website is intended solely for educational and informational purposes.
Our products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.
Content published on this website should not replace professional medical advice.
Customers experiencing persistent skin conditions should consult a qualified dermatologist.
15. Product Availability
Product availability may vary based on inventory.
We reserve the right to:
15.1 Discontinue products
15.2 Modify formulations
15.3 Update packaging
15.4 Limit purchase quantities
15.5 Refuse unusually large or suspicious orders.
16. Pricing
All prices displayed are inclusive of applicable taxes unless stated otherwise.
Shipping charges, promotional discounts, and applicable fees will be displayed during checkout.
We reserve the right to revise prices without prior notice.
Pricing errors may occasionally occur.
If an incorrect price is displayed, we may cancel the order and notify you before processing payment.
17. Orders
Submission of an order represents an offer to purchase.
Order confirmation by email acknowledges receipt of your order but does not guarantee acceptance.
The Orange Skincare reserves the right to decline or cancel orders due to:
17.1 Inventory shortages
17.2 Suspected fraud
17.3 Payment verification failure
17.4 Pricing errors
17.5 Incorrect customer information
17.6 Regulatory restrictions.
Any cancelled prepaid order will be refunded using the original payment method.
18. Payments
We accept payment through authorized payment gateways, including:
18.1 Credit Cards
18.2 Debit Cards
18.3 UPI
18.4 Net Banking
18.5 Digital Wallets
The payment methods available to you are displayed at checkout before you complete your order. We may introduce additional payment methods, including Cash on Delivery, from time to time.
Payment processing is handled through secure third-party providers.
The Orange Skincare does not store complete payment card information on its servers.
19. Shipping
Shipping is governed by our Shipping Policy, which forms part of these Terms. Delivery timelines displayed on the Website are estimates and may vary due to courier delays, weather, public holidays, natural events, remote service locations, or government restrictions. Orders containing multiple products may be shipped separately. Tracking information is shared once a shipment is handed to the courier partner.
20. Customer Responsibilities
Customers agree to:
20.1 Provide accurate shipping information
20.2 Receive deliveries personally or through an authorized representative
20.3 Inspect products upon delivery
20.4 Report damaged or incorrect products promptly.
Failure to provide accurate delivery details may result in additional shipping charges.
21. Intellectual Property
All content on this website, including but not limited to:
21.1 Logo
21.2 Brand name
21.3 Product names
21.4 Product descriptions
21.5 Graphics
21.6 Icons
21.7 Website layout
21.8 Packaging designs
21.9 Educational articles
21.10 Videos
21.11 Photographs
21.12 Illustrations
is owned by or licensed to The Orange Skincare and protected under applicable intellectual property laws.
No material may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.
22. User Reviews
Customers may voluntarily submit reviews.
By posting reviews, photographs, or testimonials, you confirm that:
22.1 The content is truthful
22.2 You own or have permission to share it
22.3 It does not violate another person's rights.
You grant The Orange Skincare a non-exclusive, royalty-free licence to display such content for marketing, educational, or promotional purposes, subject to applicable privacy commitments.
We reserve the right to moderate or remove content that is unlawful, offensive, misleading, or irrelevant.
23. Third-Party Links
Our website may contain links to third-party websites for customer convenience.
The Orange Skincare does not control or endorse the content, products, or services available through third-party websites and is not responsible for any loss or damage arising from their use.
24. Website Security
Users shall not attempt to:
24.1 Access restricted areas
24.2 Interfere with website security
24.3 Introduce malware or harmful code
24.4 Overload servers
24.5 Engage in phishing or fraudulent activity.
Any attempt to compromise website security may result in suspension of access and legal action.
25. Returns, Refunds and Replacements
At The Orange Skincare, customer satisfaction is important to us. If you experience an issue with your order, we encourage you to contact our Customer Support team promptly so that we can assist you.
25.1 Eligible Returns
A return or replacement request may be considered if:
25.1.1 The wrong product was delivered
25.1.2 The product has a manufacturing defect
25.1.3 The product is expired upon delivery
25.1.4 The package is tampered with before acceptance.
Customers must notify us within 48 hours of receiving the order and provide:
25.1.5 Order number
25.1.6 Photographs or videos clearly showing the issue
25.1.7 A brief description of the concern.
Failure to report the issue within the prescribed period may affect eligibility for a return or replacement.
25.2 Non-Returnable Products
For hygiene and safety reasons, we generally do not accept returns for:
25.2.1 Opened skincare products
25.2.2 Used products
25.2.3 Products damaged due to improper handling or storage after delivery
25.2.4 Products purchased through unauthorized sellers
25.2.5 Gift cards, promotional items, or complimentary samples.
25.3 Refunds
Once a return is received and inspected at our fulfilment facility, we will notify you of the approval or rejection of the refund. If approved, the refund is processed to the original method of payment within 5 to 7 business days. Bank and card-network processing times vary and are outside our control. Shipping charges are refundable only where the return arises from an error on our part.
25.4 Replacement
Where appropriate, we may offer a replacement product instead of a refund. Replacement requests are subject to product availability.
26. Grievance Redressal
The Orange Skincare is committed to resolving customer concerns fairly and promptly.
Customers may submit complaints relating to products, orders, website use, or these Terms through the contact channels provided above.
Complaints may relate to products, orders, delivery, refunds, website use, or the processing of personal data.
Grievance Officer
Furqan Ahmed.
Email: grievance@theorangeskincare.com · Phone: +91 9990252508
Complaints acknowledged within 48 hours and resolved within 21 days of receipt.
27. Cancellation Policy
Customers may request cancellation of an order before it has been processed or dispatched.
Once an order has been packed for shipment or handed over to the delivery partner, cancellation may no longer be possible.
The Orange Skincare reserves the right to cancel any order due to:
27.1 Pricing or technical errors
27.2 Product unavailability
27.3 Payment verification failure
27.4 Suspected fraudulent activity
27.5 Violation of these Terms
27.6 Legal or regulatory requirements.
Where payment has already been received for a cancelled order, an appropriate refund will be initiated.
28. Promotional Offers and Discount Codes
From time to time, The Orange Skincare may offer promotional campaigns, discounts, loyalty rewards, or coupon codes.
Unless otherwise stated:
28.1 Promotional offers cannot be exchanged for cash
28.2 Only one promotional code may be applied per eligible transaction
28.3 Offers may be subject to minimum purchase requirements
28.4 Promotional discounts cannot be combined unless specifically permitted
28.5 Misuse of promotional offers may result in cancellation of orders or suspension of promotional privileges.
The Orange Skincare reserves the right to modify or withdraw promotional offers at any time.
29. Subscription Services (Future Feature)
If subscription-based purchasing is introduced, customers will be informed of the applicable billing cycle, renewal terms, pricing, and cancellation process before enrollment.
Subscription services may be modified or discontinued with reasonable notice.
30. Customer Reviews and User Content
Customers may voluntarily submit:
30.1 Reviews
30.2 Ratings
30.3 Photographs
30.4 Testimonials
30.5 Questions
30.6 Comments.
By submitting content, you represent that:
30.7 You own or have permission to share the content
30.8 The information is accurate to the best of your knowledge
30.9 The content does not violate the rights of any third party.
You grant The Orange Skincare a non-exclusive, worldwide, royalty-free license to display, reproduce, publish, or adapt such content for customer service, educational, or promotional purposes, subject to applicable privacy commitments.
We reserve the right to remove content that is misleading, unlawful, offensive, defamatory, discriminatory, or otherwise inappropriate.
31. Intellectual Property Rights
All intellectual property displayed on this website, including but not limited to:
31.1 Trademarks
31.2 Logos
31.3 Product names
31.4 Product packaging
31.5 Graphics
31.6 Photographs
31.7 Illustrations
31.8 Website design
31.9 Software
31.10 Articles
31.11 Educational materials
31.12 Videos
31.13 Icons
31.14 Downloadable content
31.15 Advertising material
is owned by or licensed to The Orange Skincare and is protected under applicable intellectual property laws.
No part of this website may be copied, reproduced, distributed, modified, republished, transmitted, or commercially exploited without our prior written permission.
32. Copyright Policy
The Orange Skincare respects intellectual property rights.
If you believe any material available on our website infringes your copyright, please contact us with:
32.1 Your contact details
32.2 Identification of the copyrighted work
32.3 Location of the allegedly infringing material
32.4 A statement supporting your claim.
We will review legitimate notices and take appropriate action where required.
33. Acceptable Use Policy
Users agree not to:
33.1 Engage in unlawful activities
33.2 Upload malicious software
33.3 Interfere with website functionality
33.4 Attempt unauthorized access
33.5 Create fake accounts
33.6 Submit misleading reviews
33.7 Impersonate another individual
33.8 Collect customer information without authorization
33.9 Use automated systems to scrape website content
33.10 Disrupt website security.
Violation of this policy may result in suspension or termination of website access.
34. Third-Party Links
Our website may include links to external websites operated by third parties.
Such links are provided solely for convenience.
The Orange Skincare does not control, endorse, or assume responsibility for the content, privacy practices, or services offered by third-party websites.
Users access third-party websites at their own discretion.
35. Privacy and Data Protection
Your privacy is important to us.
Information collected through our website is processed in accordance with our Privacy Policy.
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Customers are responsible for maintaining the confidentiality of their account credentials.
Personal data is processed in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. Our Privacy Policy sets out what we collect, why, how long we retain it, and the rights available to you.
36. Electronic Communications
By accessing our website or communicating with us electronically, you consent to receive communications from The Orange Skincare through:
36.1 Email
36.2 SMS
36.3 WhatsApp
36.4 Website notifications
36.5 Customer support platforms
36.6 Other electronic means permitted by applicable law.
Electronic communications shall satisfy any legal requirement that such communications be in writing.
37. Disclaimer of Warranties
The website and its contents are provided on an "as available" and "as is" basis.
While we make reasonable efforts to maintain accurate information and uninterrupted access, we do not guarantee that:
37.1 The website will always be available
37.2 The website will be error-free
37.3 All information will always remain current
37.4 The website will be free from viruses or technical interruptions.
To the extent permitted by applicable law, all implied warranties are excluded.
38. Limitation of Liability
To the maximum extent permitted by applicable law, The Orange Skincare, its directors, employees, affiliates, distributors, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to:
38.1 Use of the website
38.2 Inability to access the website
38.3 Reliance on website information
38.4 Product misuse
38.5 Allergic reactions resulting from failure to follow product instructions
38.6 Unauthorized access to user accounts
38.7 Third-party service interruptions.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
39. Indemnification
You agree to indemnify, defend, and hold harmless The Orange Skincare and its officers, employees, affiliates, licensors, distributors, and representatives from any claims, losses, liabilities, damages, costs, or expenses arising from:
39.1 Violation of these Terms
39.2 Misuse of the website
39.3 Infringement of another person's rights
39.4 Unlawful conduct
39.5 Breach of applicable laws.
40. Force Majeure
The Orange Skincare shall not be responsible for delays or failures in performance resulting from events beyond its reasonable control, including:
40.1 Natural disasters
40.2 Floods
40.3 Fires
40.4 Epidemics or pandemics
40.5 Strikes
40.6 Governmental actions
40.7 Transportation disruptions
40.8 Cyberattacks
40.9 Power failures
40.10 Internet outages
40.11 War or civil disturbances.
Performance shall resume as soon as reasonably practicable after the event ends.
41. Suspension and Termination
We reserve the right to suspend, restrict, or terminate access to the website without prior notice if a user:
41.1 Violates these Terms
41.2 Engages in fraudulent activities
41.3 Compromises website security
41.4 Abuses customer support
41.5 Infringes intellectual property rights
41.6 Uses the website unlawfully.
Termination shall not affect any rights or obligations accrued before termination.
42. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.
43. Dispute Resolution
In the event of any dispute arising out of or relating to these Terms or the use of our website, the parties shall first attempt to resolve the matter through good-faith discussions.
If the dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.
44. Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
45. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and The Orange Skincare regarding your use of the website.
46. Amendments to These Terms
The Orange Skincare may revise these Terms from time to time to reflect changes in our business, legal obligations, or website functionality.
Updated Terms will become effective upon publication on the website unless otherwise stated.
Continued use of the website after such updates constitutes acceptance of the revised Terms.
47. Contact Information
Please refer to our Contact Us page.
